Customer Service Policy 

 

AUSTRALIAN AUTO COMPRESSOR COMPANY Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products and events listed on our website are currently in stock and available and pricing is true and correct. Standard delivery timeframes for tangible products are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

 

Please be aware this website is accessed only via login and is not avilable to the general public. Logging in allows orders to be placed online, dispatched and charged imediatly if you hold a 30day charge account. Please keep your login safe and secure and do not pass it out. any purchases made by your account is at the responsibility of the account holder. 

 

Refund Policy  - Physical products

 

Please choose carefully.  We do not except return charge frieght if they item is returned due to a change of mind, or wrong selection at checkout. We will provide a full refund on items returned within 7 days, any items returned after 7 days from purchase can incure a re-stocking fee up to 15%.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are not the product ordered.